Fair Gaming

Scope and Commitment to Fair Play

Indbet operates a regulated online gaming platform dedicated to fair, transparent and secure play. This policy establishes the standards for game fairness, player protection, and compliant operations. Gambling is for adults only, permissible where and to the extent allowed by applicable law.

Licensing and Regulatory Compliance

Indbet holds a recognized gaming license issued by a competent Curacao authority. Indbet undertakes to comply with all applicable gaming laws and regulatory requirements governing online gambling, including on license maintenance, reporting and supervisory audits. The license and regulatory status are subject to ongoing oversight and publicly documented obligations.

Fair Gaming Standards

• Randomness and Integrity: All offered games rely on certified Random Number Generators. Outcomes are generated by tamper-evident systems and are not subject to manipulation by players or staff.
• Independent Audits: Our platform undergoes regular audits by accredited third party testing bodies to assess RNG integrity, game fairness, and system security. Audit findings are preserved and can be reviewed by the appropriate authorities upon request.
• Transparency of Rules and Payouts: For each game, Indbet provides detailed rules, expected payout percentages and odds prior to play. Changes to game rules or payout structures are communicated to players in a timely manner.
• Record Keeping: We maintain an auditable trail of game and financial transactions. Upon reasonable request, such records may be reviewed by regulatory authorities or other authorized parties in accordance with applicable law.

KYC and AML Compliance

Indbet implements identity verification and ongoing transaction monitoring to comply with anti money laundering and countering financing of terrorism requirements. On onboarding and periodically, players may be required to provide documentation to establish identity, age, and eligibility to gamble. Personal data submitted for verification is processed solely for purposes related to compliance, risk management and anti fraud.

Responsible Gaming

• Age Verification: Gambling is restricted to individuals who have reached the legal age in the relevant jurisdiction, and who are legally permitted to gamble.
• Self-Protection Tools: Players may set and adjust deposit limits, loss limits and time limits. Cooling-off periods and self-exclusion options are available to support responsible behavior. Access to these tools is provided within the player's account settings or upon request to the support team.

Security and Privacy

Indbet employs industry standard security measures, including encryption of data in transit and at rest, to protect player information and funds. We limit data collection to information necessary for account operation and compliance. Our privacy policy describes purposes of processing, data categories, retention periods, data sharing with service providers for platform operation, and user rights to access, rectify or delete personal data. Where transfers occur across jurisdictions, appropriate safeguards are applied to protect data.

Payments and Refunds

We outline the processes for deposits and withdrawals, verification requirements, processing timelines, applicable limits, and any fees. Transactions are subject to anti-fraud controls and ongoing monitoring. Indbet reserves the right to suspend or deny payments where required by law, or to protect the integrity of the platform. Refunds are issued in accordance with the Withdrawal and Refund Policy and applicable consumer protection laws.

Player Support, Complaints and Dispute Resolution

Indbet maintains a formal Player Complaints Policy. Players may submit a complaint via the official support channels. Complaints are acknowledged within the timeframe specified in the policy and resolved in accordance with defined procedures. If a player is not satisfied with the outcome, they may refer the matter to an independent alternative dispute resolution (ADR) provider in accordance with the policy. The policy sets forth the rights and duties of players and Indbet during the resolution process.

Terms and Game Rules Accessibility

Indbet’s Terms and Conditions govern the use of the site and services, including restrictions and liabilities. Comprehensive game rules and the specific terms governing each game are published and remain accessible prior to play. Indbet may update terms with notice as required by law and regulatory obligations.

Governing Law and Changes

These policies are governed by the applicable governing law and are subject to regulatory changes. Indbet will notify players of material policy changes in accordance with applicable law and regulatory requirements.